key not working

This support ticket is created Il y a 1 year, 11 months. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

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Fuseau horaire du supporter : America/Sao_Paulo (GMT-03:00)

Ce sujet contient 1 reply, a 2 voix.

Dernière mise à jour par Mateus Getulio Il y a 1 year, 11 months.

Assisté par: Mateus Getulio.

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Publications

July 30, 2024 at 3:56 pm #2710638

hilayA

Site key is not working error in wordpress - unable to register site key not matching

July 31, 2024 at 1:54 pm #2710769

Mateus Getulio

Supporter

Les langues: Anglais (English )

Fuseau horaire: America/Sao_Paulo (GMT-03:00)

Hey there,

Thank you for contacting us.

There were instances in the past where this issue was resolved by recreating the license and registering Toolset again. Can you please follow these steps to try to fix the issue?

- Go to https://toolset.com/account/ and remove the key for your site
- Click on 'Add new site' and add your site again and save the new generated key(when adding it again, please make sure to add it exactly as it is registered within the site's DB, eg: with or without https, with or without WWW)
- Go to Plugins > Add New
- Click on "Commercial"
- Click on "Register Toolset" and try to register Toolset again with the new generated key

Can you please check if it is going to fix the issue?

Thank you,
Mateus

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