I am seeing some connection error on cloned site toolset page. Please help

This support ticket is created Il y a 4 years, 5 months. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

Sun	Mon	Tue	Wed	Thu	Fri	Sat
-	9:00 – 12:00	9:00 – 12:00	9:00 – 12:00	9:00 – 12:00	9:00 – 12:00	-
-	13:00 – 18:00	13:00 – 18:00	13:00 – 18:00	14:00 – 18:00	13:00 – 18:00	-

Fuseau horaire du supporter : America/Jamaica (GMT-05:00)

Ce sujet contient 1 reply, a 2 voix.

Dernière mise à jour par Shane Il y a 4 years, 5 months.

Assisté par: Shane.

Auteur

Publications

December 15, 2021 at 7:18 am #2244891

Rajiv Kumar

When I go to cloned site lien caché of production site and try to go to toolset page, it shows me connection error, which should not happen. I am sending screenshot. Please help.

Regards

December 15, 2021 at 2:09 pm #2245269

Shane

Supporter

Les langues: Anglais (English )

Fuseau horaire: America/Jamaica (GMT-05:00)

Hi Rajiv,

Thank you for getting in touch. As you mentioned this is a clone of the production site which i'm assuming has a different URL where the flywheelsites.com domain name isn't in the URL.

This would mean that product key is no longer able to verify given the new URL. This is a common occurrence when sites have been migrated/cloned and there is a change in the URL.

The fix is to generate a new site key for the new URL.

Thanks,
Shane