how do I provide access credentials after a chat is changed to a ticket?

This support ticket is created Il y a 5 années et 6 mois. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

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Supporter timezone: Asia/Hong_Kong (GMT+08:00)

Marqué : Toolset Blocks

Ce sujet contient 3 réponses, a 2 voix.

Dernière mise à jour par Anthony Il y a 5 années et 6 mois.

Assisté par: Luo Yang.

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juin 27, 2019 at 9:52 pm #1279125

Anthony

I was chatting with Christian Cox, who changed our chat into a ticket. Now I don't see how to provide access credentials, which was the last thing we wrote about... 😐

juin 27, 2019 at 9:58 pm #1279127

Anthony

I'd have been more than willing to wait more than three minutes for someone to pick up the chat instead of now having to wait for response to a ticket. I think at least 5 minutes would be more reasonable; giving the topic starter the chance to request a three-minute extension before expiry would be even better...

Meanwhile, I still need to know how to add access credentials to a ticket (it was quite obvious while the original issue was still a chat...)

juin 28, 2019 at 3:22 am #1279229

Luo Yang

Hello,

Christian is off now, and I am working in timezone GMT+8.

I assume we are talking about the another thread:
https://toolset.com/forums/topic/image-caption-displays-in-block-editor-but-not-on-front-end/#post-1279227

Please try as my answer in above thread, and I have enabled the private message box in that thread, you can add the database dump file in it.

juin 28, 2019 at 8:05 am #1279289

Anthony

My issue is resolved now. Thank you!