Skip Navigation

[Résolu] Hi I tried updating today and got a « update failed: undefined » message.

Ce fil est résolu. Voici une description du problème et la solution proposée.

Problem:

The issue here is that the user had issue updating their plugin. "Update Failed: Undefined"

Solution:

In this user's case following the instructions below resolved the issue. Could you try doing the update by going to Plugins -> Add New -> Commercial and update them from there ?

0% of people find this useful.

This support ticket is created Il y a 5 années et 6 mois. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

Aucun de nos assistants n'est disponible aujourd'hui sur le forum Jeu d'outils. Veuillez créer un ticket, et nous nous le traiterons dès notre prochaine connexion. Merci de votre compréhension.

Sun Mon Tue Wed Thu Fri Sat
- 9:00 – 12:00 9:00 – 12:00 9:00 – 12:00 9:00 – 12:00 9:00 – 12:00 -
- 13:00 – 18:00 13:00 – 18:00 13:00 – 18:00 14:00 – 18:00 13:00 – 18:00 -

Supporter timezone: America/Jamaica (GMT-05:00)

Ce sujet contient 2 réponses, a 2 voix.

Dernière mise à jour par kevinM-13 Il y a 5 années et 6 mois.

Assisté par: Shane.

Auteur
Publications
#1243165

I am trying to: update

Link to a page where the issue can be seen:

I expected to see: update successful

Instead, I gotHi I tried updating today and got a "update failed: undefined" message.

#1243206

Shane
Supporter

Les langues: Anglais (English )

Fuseau horaire: America/Jamaica (GMT-05:00)

Hi Kevin,

Could you let me know which plugin you are trying to update? Also from which version are you trying to update from.

Secondly you can try a manual update by downloading the plugin from the link below.
https://toolset.com/account/downloads/

Thanks,
Shane

#1243208

Hi Shane thanks for the quick response. I logged out of WP and logged back in and everything was up to date this time . Thank you!