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[Résolu] Gallery block not showing previews of .webp files

This support ticket is created Il y a 6 months, 2 weeks. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

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Ce sujet contient 1 reply, a 1 voix.

Dernière mise à jour par tomasP Il y a 6 months, 1 week.

Assisté par: Minesh.

Auteur
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#2837336
Snímek obrazovky 2025-11-27 v 15.57.39.png
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Snímek obrazovky 2025-11-27 v 15.51.58.png

Hello,
the image custom field does not show preview of .webp files. However, the preview is displayed correctly, when the file is in .png or .jpg format. Any idea how to display the preview, please?
Thanks, Tom

#2837494

Minesh
Supporter

Les langues: Anglais (English )

Fuseau horaire: Asia/Kolkata (GMT+05:30)

Hello. Thank you for contacting the Toolset support.

Just to ensure there is no conflict with the other plugins/theme you use.

Could you please try to resolve your issue by deactivating all third-party plugins as well as the default theme to check for any possible conflicts with any of the plugins or themes?
- Do you see any difference? If no:

*** Please make a FULL BACKUP of your database and website.***
I would also eventually need to request temporary access (WP-Admin and FTP) to your site. Preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed.

I have set the next reply to private which means only you and I have access to it.

#2837929

Hello, Minesh, thanks for directing me the right way - the problem was on the server side. When I made a copy and moved it to my staging server, all of a sudden everything started working again.
Thanks again, all the best, Tom