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[En attente du retour de l'utilisateur] Error when resetting password

This support ticket is created Il y a 4 days, 13 hours. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

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Ce sujet contient 1 reply, a 1 voix.

Dernière mise à jour par Minesh Il y a 4 days, 4 hours.

Assisté par: Minesh.

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#2879064
Screenshot 2026-09-10 102443.png

Hi there,

I'm not a dev so excuse my lack of knowledge... but I hope I can get some help please!

I've had some team members passowords expire this month and have tried to reset it, but each time they are hit with this error and can't proceed to saving a new password, so essentially they are locked out of their accounts.

I have Toolset access which did expire this month but have just renewed it, but have still not solved this issue.

Is it related and how can I resolve this?

Thanks

#2879143

Minesh
Supporter

Les langues: Anglais (English )

Fuseau horaire: Asia/Kolkata (GMT+05:30)

Hello. Thank you for contacting the Toolset support.

I'm not sure how the reset password workflow you setup. Are you using Toolset for reset password?

What if you try to disable ALL Toolset plugins for a moment and check without Toolset plugins - Do you see it working?