Passer la navigation

[Résolu] Download not working

This support ticket is created Il y a 3 years, 1 month. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

Sun Mon Tue Wed Thu Fri Sat
- 9:00 – 13:00 9:00 – 13:00 9:00 – 13:00 9:00 – 13:00 9:00 – 13:00 -
- 14:00 – 18:00 14:00 – 18:00 14:00 – 18:00 14:00 – 18:00 14:00 – 18:00 -

Fuseau horaire du supporter : Asia/Karachi (GMT+05:00)

Ce sujet contient 5 réponses, a 3 voix.

Dernière mise à jour par Waqar Il y a 3 years, 1 month.

Assisté par: Waqar.

Auteur
Publications
#2583873
Download Error- Brave Browser - 230330211023.jpg

Tell us what you are trying to do?

Trying to download (Toolset Typesv 3.4.19) but the site is returning Access Denied. Updating from the WordPress Plugin page returns "Update failed: Download failed. Forbidden"

Is there any documentation that you are following?

NO, im downloading from the download page https://toolset.com/account/downloads/

download url: lien caché

What is the link to your site?
site is local

#2583925

Nigel
Supporter

Les langues: Anglais (English ) Espagnol (Español )

Fuseau horaire: Europe/London (GMT+01:00)

Hi there

Sorry for the inconvenience. There was a configuration error on our cloud servers, it should be fixed soon, if you could please try again after an hour or so.

#2584511

Download still not working... Could there be something wrong with my account?

#2585701

Hi,

Thanks for writing back.

Your account seems to be fine. I've also tested the Toolset's plugin downloads page ( https://toolset.com/account/downloads/ ) and it is working as expected.

Can you please clear your browser's cache and flush the DNS cache and then test the downloads again?
( ref: lien caché )

I hope this helps and let me know how it goes.

regards,
Waqar

#2587413

It works now but i did not clear any cache nor flush any DNS.

#2588119

Thanks for the update and glad it is working now.

You're welcome to mark this ticket as resolved and start a new one for each new question or concern.