Display issue with Toolset after updating Elementor to version 3.18.2

This support ticket is created Il y a 12 mois. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

Sun	Mon	Tue	Wed	Thu	Fri	Sat
-	9:00 – 13:00	9:00 – 13:00	9:00 – 13:00	9:00 – 13:00	9:00 – 13:00	-
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Supporter timezone: Asia/Karachi (GMT+05:00)

Marqué : Toolset Blocks, Types plugin, Views plugin

Ce sujet contient 1 réponse, a 2 voix.

Dernière mise à jour par Waqar Il y a 12 mois.

Assisté par: Waqar.

Auteur

Publications

décembre 14, 2023 at 2:36 am #2673405

glennN

Hi there, we are facing a display issue with Toolset and/or WordPress Blocks after updating Elementor to version 3.18.2. The link provided is the only page we are seeing this issue. The site is running fine when v 3.17.2 and we wanted to update it due to the patched version.

lien caché

There have been no updates to Toolset, the only plugins we have updated were Elementor and Elementor Pro. The staging site has all plugins up to date with Elementor running v 3.17.2. I have also tested by disabling all plugins and we only face the issue when Elementor is on v 3.18.2.

Thank you, Travis

Live site where Elementor v3.17.2 is running - lien caché

décembre 14, 2023 at 7:48 am #2673429

Waqar

Hi,

Thank you for contacting us and I'd be happy to assist.

Comparing the two websites, I noticed the main difference is the loading of the styles and icons that use the Font Awesome.

On the staging website, the Font Awesome kit is not loading, while on the production website, it does.
( source URL: lien caché )

I'll recommend checking your Font Awesome kit's settings and allowing the URL/domain of this staging website to be used as well.
( ref: lien caché )

I hope this helps and please let me know if you need further assistance.

regards,
Waqar