Tell us what you are trying to do? Just trying to add a simple custom field and expecting it to be visible when I add/edit a custom post
Is there any documentation that you are following? https://toolset.com/documentation/user-guides/custom-content/using-custom-fields/
Is there a similar example that we can see?
What is the link to your site? fourplusmedia.com
Hi,
Thank you for contacting us and I'd be happy to assist.
Do you see any error or warning on the screen or in the server's error log, when you visit the post edit screens, where the custom fields should be showing?
To troubleshoot this, I'll suggest the following steps:
1. Please make sure that WordPress, active theme, and plugins are all updated to the latest versions.
2. It would be interesting to test this with all non-Toolset plugins disabled and a default theme like Twenty Twenty.
If it's fixed, you can start adding the disabled items, one-by-one, to narrow down to a possible conflicting one.
3. In case the issue still persists, I'll need to see exactly how these custom fields are set up in the admin area.
Please let me know how it goes and I've set your next reply as private so that you can share temporary admin login details.
Note: Though no changes will be made on your website, please make a complete backup copy, before sharing the access details.
regards,
Waqar
My issue is resolved now. But not really happy with the communication (or rather lack of communication!) from Support
Hi Alim,
I apologize I couldn't follow up on this ticket sooner, as we had an unusually busy queue, after the weekend.
But glad that you've resolved the issue and you're welcome to start a new ticket for each new question/concern.
regards,
Waqar
