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[Résolu] Custom category and tag archive problems

This support ticket is created Il y a 7 années. There's a good chance that you are reading advice that it now obsolete.

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Supporter timezone: America/Jamaica (GMT-05:00)

This topic contains 9 réponses, has 2 voix.

Last updated by hugoC-3 Il y a 7 années.

Assisted by: Shane.

Auteur
Publications
#514409
Schermafdruk 2017-04-18 14.41.30.png

I am trying to: display custom WP archives

I visited this URL: hidden link

- The custom template doesn't work; I get the default WP archive instead
- Clicking a tag in the tag cloud leads to the homepage instead of the tag archive: se e.g. hidden link tag cloud in sidebar
- Archive settings page show Tags twice, but no category option.

#514468

Shane
Supporter

Languages: Anglais (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Hugo,

Thank you for contacting our support forum.

Would you mind providing me with admin access to the website so that I can have a look at this issue for you ?

The private fields will be enabled for your next response.

Thanks,
Shane

#514470

Shane
Supporter

Languages: Anglais (English )

Timezone: America/Jamaica (GMT-05:00)

Private fields

#514909

Any news yet? This is getting urgent!

#514938

Shane
Supporter

Languages: Anglais (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Hugo,

I'm currently checking on this for you.

Thanks,
Shane

#514940

Shane
Supporter

Languages: Anglais (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Hugo,

When did this issue start occurring ?

What was the last thing done to the site before this issue was being noticed.

Please let me know.
Thanks,
Shane

#514947

I am not quite sure, but I had some trouble activating Types after upgrade: I got a white screen at first but after refreshing I got my dashboard back.

#515102

Shane
Supporter

Languages: Anglais (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Hugo,

The fastest way we can get this resolved is by providing me with a duplicator package of the website.

This will allow me to carry out my various testing and debugging procedures without affecting your Live site.

To provide the duplicator package please follow the instructions in the link below.

https://toolset.com/faq/provide-supporters-copy-site/

Looking forward to hearing from you soon.

Thanks,
Shane

#515201

The duplicator package is ready for you in the site backend.

#515248

Don't bother anymore: I found out that after updating Types the category and tag taxonomies have accidentally been disabled, sorry!
I reanabled them and now everything is fine.

This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.