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[Résolu] Cannot install key, getting connection error

This support ticket is created Il y a 1 year, 9 months. There's a good chance that you are reading advice that it now obsolete.

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Ce sujet contient 1 reply, a 2 voix.

Dernière mise à jour par Minesh Il y a 1 year, 9 months.

Assisté par: Minesh.

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#2748225

Tell us what you are trying to do?

Re-install key and getting this error - Connection error: Unable to get data from service. Detailed error: cURL error 28: Failed to connect to api.toolset.com port 443 after 10001 ms: Timeout was reached

What is the link to your site?
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#2748414

Minesh
Supporter

Les langues: Anglais (English )

Fuseau horaire: Asia/Kolkata (GMT+05:30)

Hello. Thank you for contacting the Toolset support.

As the error you shared, it seems there is firewall or some blocking at your end that blocks the request.

If that is the thing - can you please try to unblock the requests coming from the following:
- toolset.com - [108.158.186.3]
- api.toolset.com - [52.20.215.91]
- d7j863fr5jhrr.cloudfront.net - [13.33.123.116]

Please check the following related ticket that might help you:
- https://toolset.com/forums/topic/i-cannot-register-new-sites/#post-2676992