WYSIWYG field not saving values.

Ce fil est résolu. Voici une description du problème et la solution proposée.

Problem:
The user is encountering issues with WYSIWYG fields. They can't be saved after the Types 3.4.13 update.

Solution:
This has been fixed in Types 3.4.14.

This support ticket is created Il y a 3 années et 2 mois. There's a good chance that you are reading advice that it now obsolete.

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Ce sujet contient 7 réponses, a 3 voix.

Dernière mise à jour par robS-4 Il y a 3 années et 2 mois.

Assisté par: Jamal.

Auteur

Publications

septembre 14, 2021 at 2:21 pm #2168961

marcB-6

Hi Jamal, in two projects (mijn.oorno.nl and werkenbijaccoladezorg.nl) the WYSIWYG editor is not saving values in a WYSIWYG field. Both run views and types latest versions. In one of the projects i disabled all plugins + switched themes; it did not work. Yesterday it was working. This is actually quite a big problem for us 🙂

septembre 14, 2021 at 2:57 pm #2168979

septembre 14, 2021 at 2:59 pm #2168981

marcB-6

I want to add that when opening an existing post, i see the content. When editing and saving the content it's empty. But it also empties the actual content (resulting in an empty post). So it seems that the value in the dbase is also removed..

septembre 14, 2021 at 6:08 pm #2169143

marcB-6

Sorry to bump this; but is there any usefull update on this issue? I'm a bit worried about tomorrow (and all days after) when clients start using the wysiwyg editor and losing their data.
Thanks!

septembre 15, 2021 at 6:02 am #2169639

marcB-6

Hi Jamal, it’s now 12 hours later.

Businesses are opening up here and that means some of my clients will start using their website. For some of them it’s crucial to provide their services and get new customers.

Without a working wysiwyg editor and chances of losing existing data there is a real and urgent problem for them and therefore for me. I need to explain on very short notice what is wrong, how the solution looks and when solution will be available.

Can you please give me asap an update on the issue Jamal?

septembre 17, 2021 at 8:09 am #2171719

Jamal

Hello and my apologies for the late reply. We have published an update(Types 3.4.14) that includes a fix for this issue. Please make a full backup and test it. Let us know if it fixes the issue for you.
https://toolset.com/download/toolset-types/#changelog

septembre 17, 2021 at 9:51 am #2171791

marcB-6

My issue is resolved now. Thank you!

septembre 21, 2021 at 4:55 pm #2175281

robS-4

We have updated but still have this issue.

septembre 21, 2021 at 4:56 pm #2175285

robS-4

We have noticed that it does save if you publish/update, but not when you are in an unpublished post and hit "save draft".

I downgraded to 3.4.12 and we do not have the issue.