Please see this screen recording: lien caché
Nigel
Supporter
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Anglais (English )
Espagnol (Español )
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Hi there
The video shows the problem on the front end.
What are we looking at? An Artwork post, displayed using a Toolset Content Template?
The Artwork post has an images custom field, and you have output the image using a Toolset Image block, with the link option set to lightbox?
Or something else?
Hi Nigel,
It's a single post template which uses the Toolset image block to show the feature image for that post, and links to lightbox. I can give you access if you need it of course.
Shane
Supporter
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Anglais (English )
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America/Jamaica (GMT-05:00)
Hi Marcel,
Yes please provide me with access to the site so that I can have a look at this for you.
Thanks,
Shane
Shane
Supporter
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Anglais (English )
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America/Jamaica (GMT-05:00)
Hi Marcel,
Thank you for the credentials. I was able to clearly see the issue.
However are you able to provide a staging site where I can perform some further checks without affecting your live site ?
I've attempted to create a copy of the site but with little success.
Thanks,
Shane
Sorry, no, there's no staging site available.
Shane
Supporter
Les langues:
Anglais (English )
Fuseau horaire:
America/Jamaica (GMT-05:00)
Hi Marcel,
Then would it be ok to perform the debugging steps on your live itself ?
Thanks,
Shane
Shane
Supporter
Les langues:
Anglais (English )
Fuseau horaire:
America/Jamaica (GMT-05:00)
Hi Marcel,
I did some tests on the site and found that the issue is stemming from the content template itself.
What I would like for you to do is to remake this content template completely. I've created a test template with the post below and as you can see the issue doesn't occur here.
lien caché
Thanks,
Shane