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[Résolu] Unable to register Toolset

This support ticket is created Il y a 1 weeks, 1 days. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

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Fuseau horaire du supporter : Asia/Kolkata (GMT+05:30)

Ce sujet contient 2 réponses, a 1 voices.

Dernière mise à jour par emilyT Il y a 1 weeks.

Assisté par: Minesh.

Auteur
Publications
#2833420
Screenshot 2025-11-06 at 17-11-52 Add Plugins ‹ Accommodation in the Land's End Area — WordPress.png

I am trying to:
Install and activate Toolset on a new website. I have installed OTGS Installer and am at the point of wanting to register it so that I can install the other Toolset plugins.

I expected to see:
I have created a Site key for the site as usual. I entered this in the Register Toolset section of the site and expected it to work as normal.

Instead, I got:
An error message saying "Unable to parse data from service response."

I can't provide the Toolset Debug info as I only have the OTGS Installer plugin installed so far.
Before I give access to the site, can you let me know if this is a common error and whether there's anything I can have a look at myself please?

#2833530

Minesh
Supporter

Les langues: Anglais (English )

Fuseau horaire: Asia/Kolkata (GMT+05:30)

Hello. Thank you for contacting the Toolset support.

Maybe server could be busy or not available at that time due to updates or any other possible reason.

Could you please check now, do you see it working as expected? if no:

Could you please send me debug information that will help us to investigate your issue.
=> https://toolset.com/faq/provide-debug-information-faster-support/

#2833582

Minesh
Supporter

Les langues: Anglais (English )

Fuseau horaire: Asia/Kolkata (GMT+05:30)

I checked with our systems team and they able to find the issue and fix it. Can you please try now and check if you able to register the site.

#2833647

Hi Minesh, thanks for looking at this for me. I am pleased to say that I have now successfully registered the site I'm working on.

Thank you for finding a fix so quickly.

Cheers, Emily