[Résolu] Toolset account expiry date is wrong

[Auteur]

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[marcB-6]

I logged in into a website i previously build and saw, based on the version numbers that TS plugins versions are not up to date. That is strange since normally i see updates are available from plugin overview.

Unregistering from the site, deleting the key, generating a new key and registering the site again did not solve the problem. Also i see a message that my toolset account is valid until july 5, 2019. I have lifetime account.

See screenshot.

[Nigel]

Hi Marc

Somehow your site is on the wrong Types branch (the free version 2.x rather than the version included in paid Toolset 3.x), and the custom installer software is part of Types.

Could you try deleting Types (it will delete just the plugin files, not the data), then download the current version from toolset.com/account/downloads and upload that zip file on the Add new plugins page.

You may need to update the registration.

You should then see the available updates normally.

That would hopefully fix the date issue, too, because your account details seem to be correctly lodged in our system.

Let me know how you get on.

[marcB-6]

Hi Nigel,
thanks! Your suggestion of updating Types manually solved the problem for Types. However, views, access and creds are still running on previous versions. Update those manually as well? And the problem with the date is not solved.
See screenshot.
Thanks!

[Nigel]

You should now be able to update the other plugins by checking those required and using the download button.

Let me ask about the date and I'll get back to you.

[Nigel]

Hi Marc

Our systems team checked and say that you have a Pro Author account, purchased on 05-06-2018.

Details are here: https://toolset.com/buy-toolset-author/

That account type is an annual subscription.

If you don't renew the Pro Author account you would fall back to your previous Lifetime account. (And if you have any problems at the time contact us and we'll fix it, I have clarified that this is what should happen.)

[marcB-6]

Ok Nigel, that makes sense.
So i told you everyting is up to date (see screenshot). However, i still don't see the option for the repeatable field group while creating new fields for a CPT (see other screenshot).
What can i do to solve this (please let me know if you want me to create a new thread)?
Thanks!

[Nigel]

You would normally see the repeatable field group button greyed-out if you were not yet able to add such a group.

You can only add a repeatable field group if you have specified in the settings that this field group belongs to a single post type.

Try that, and if you still can't add an RFG then, yes, please, create a new ticket where we can address that particular issue.

You are welcome to assign it to me.

[marcB-6]

Ok, Nigel thanks. Will start new thread.