Hi Ljuba,
I'm Mohammed, the Toolset support team leader.
I see that you already provided Luo a bad feedback for his support service. You have all the rights to do that and we accept your feedback because, actually, it helps us to improve our support service.
If you are not happy with Luo's support services, you can assign the tickets you create in Toolset.com to the supporter you prefer. we added this option to satisfy people who prefer some supporters to work with despite that all our supporters are very qualified to help anyone already bought toolset.
Anyway, I've noticed that there are some inconveniences in this ticket and I'm going to remove any reply that contains any anything that would not be appropriate to exist in our forum.
Thanks.
Hi,
1) I'm sorry and I apologize for everybody if I posted any content what can be interpreted as inappropriate (as that was not my intention).
2) Entire issue is in simple fact that supporter repeatedly tried to 'twist' the topic. So, once, can be mistake, but repeatedly - not.
3) However, for me, that is the past.
By the way, I can't see that I can assign ticket to supporter of my choice and that will be nice, as I'm again faced with similar problem in ticket https://toolset.com/forums/topic/toolset-modules-admin-screen-blank/.
1) So, supporter is not familiar with website and should to start from begin (maybe also he will change something), and in meantime other supporter (Beda) is still active on same website. It can produce potential problems, especially because new ticket is about broken plugin.
2) I persistently have supporters from different timezone, what makes activity limited on max one reply per day.
3) Toolset have in fact 3 options:
a) Suggested supporter (??? - how you get it? - ie I have now Shane, but last closed ticket was Beda)
b) Anyone (no option is there available)
c) No suggested (here - no Shane) what lead to feedback against (in example) Shane.
So, there is no option that I can choose supporter of my choice.
Exactly this SAME ticket with EDITOR, I get with Formidable PRO and I solved that in only one (first) reply in just couple of hours after ticket was opened. This ticket Luo NEVER SOLVED and we spent entire week in replies.
So, issue is in RESOURCES. I spend several hours per day just on replies instead to develop.
Ticket with Minesh I opened yesterday and he neither saw what was written (I added link with specific admin page - page of Module Manager). He is now off and he will reply for first time just tomorrow (eventually). That is not productive.
