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[Résolu] Registered site URL is incorrect

This support ticket is created Il y a 1 mois et 3 semaines. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

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Supporter timezone: Asia/Kolkata (GMT+05:30)

Ce sujet contient 5 réponses, a 1 voix.

Dernière mise à jour par julieP Il y a 1 mois et 2 semaines.

Assisté par: Minesh.

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#2783850

I've noticed that the site URL for one of my registered sites starts with http:// but it should be https://

What steps do I need to follow to correct this?

#2783857

Minesh
Supporter

Les langues: Anglais (English )

Fuseau horaire: Asia/Kolkata (GMT+05:30)

Hello. Thank you for contacting the Toolset support.

Where you are seeing the site URL? Can you please send me screenshot of that.

#2783919
Toolset Support Ticket.JPG
Toolset Account Site List.JPG

On this page: https://toolset.com/account/sites/ and at the top of this ticket (images attached). Domain name hidden for privacy.

It's unclear whether I should be unregistering the site in wp-admin first then deleting the key in my toolset account before creating a new (correct) one or the other way round.

#2783932

Minesh
Supporter

Les langues: Anglais (English )

Fuseau horaire: Asia/Kolkata (GMT+05:30)

Yes - that exactly you should do.

Delete the existing site key and try to register new site key.

#2783950

when do I unregister in wp-admin? BEFORE deleting existing key in toolset account or AFTER?

#2783964

Minesh
Supporter

Les langues: Anglais (English )

Fuseau horaire: Asia/Kolkata (GMT+05:30)

- Unregister the site key.
- Delete the site key.
- Go to Plugins => Add New => click on the Commercial tab and
- Generate the new site key by following the steps: 1, 2, 3, and 4 given with the following link:
=> https://toolset.com/faq/how-to-install-and-register-toolset/#automatic-installation-once-you-have-otgs-installer-plugin-installed

#2784027

thanks