New user email not being sent through Toolset user form

This support ticket is created Il y a 4 années et 3 mois. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

Aucun de nos assistants n'est disponible aujourd'hui sur le forum Jeu d'outils. Veuillez créer un ticket, et nous nous le traiterons dès notre prochaine connexion. Merci de votre compréhension.

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Supporter timezone: Asia/Karachi (GMT+05:00)

Marqué : Toolset Forms, User-registration forms

Ce sujet contient 4 réponses, a 2 voix.

Dernière mise à jour par Waqar Il y a 4 années et 2 mois.

Assisté par: Waqar.

Auteur

Publications

septembre 2, 2020 at 7:15 am #1764055

marcB-6

I have built a website (lien caché).
It's a membership website and users can register for an account via Toolset Forms (lien caché)
After registration users receive an email with password.
After updating to WP5.5 the email is not sent anymore, when i downgrade to 5.4.8 it is working again.
I have a copy on lien caché that is running 5.5.1
I disabled all plugins there and problem still occurs.
What to do?

septembre 3, 2020 at 4:37 am #1764809

Waqar

Hi,

Just wanted to let you know that I'm still running some tests around this on a couple of different WordPress installs and will share my findings, as soon as this testing completes.

Thank you for your patience.

regards,
Waqar

septembre 3, 2020 at 6:25 am #1764869

marcB-6

Thanks for your help and no need to rush. The live site is on a previous version of WP and not giving any errors.
Have a good day!
Marc

septembre 7, 2020 at 10:01 am #1768055

Waqar

Hi Marc,

Thank you for waiting.

During testing on a couple of different servers, I couldn't reproduce this issue with the latest WordPress and Toolset plugins.

I've tested this with two separate email form notifications, one for the user and the other for the admin, and both were received as expected.
( example screenshot: lien caché )

I'll recommend testing this again with everything up-to-date, and please share a clone/snapshot of the website, if the issue still persists.
( ref: https://toolset.com/faq/provide-supporters-copy-site/ )

Note: I've set your next reply as private.

regards,
Waqar

septembre 14, 2020 at 11:07 am #1775761

Waqar

Hi Marc,

Thank you for sharing these details.

During testing on your website's clone, I was able to reproduce this issue, after I configured the already activated "WP Mail SMTP" plugin.

However, when I deactivated it and instead activated the "Post SMTP" plugin ( https://wordpress.org/plugins/post-smtp/ ), both email notifications were received.
( please note that I used the exact same SMTP account settings in both these plugins )

Can you please also replace the "WP Mail SMTP" with the "Post SMTP" plugin and confirm that the notifications are received?

regards,
Waqar