Skip Navigation

[Résolu] I can't register the license on my site (migrated from another domain)

This support ticket is created Il y a 1 année et 10 mois. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

Aucun de nos assistants n'est disponible aujourd'hui sur le forum Jeu d'outils. Veuillez créer un ticket, et nous nous le traiterons dès notre prochaine connexion. Merci de votre compréhension.

Sun Mon Tue Wed Thu Fri Sat
- 10:00 – 13:00 10:00 – 13:00 10:00 – 13:00 10:00 – 13:00 10:00 – 13:00 -
- 14:00 – 18:00 14:00 – 18:00 14:00 – 18:00 14:00 – 18:00 14:00 – 18:00 -

Supporter timezone: Asia/Kolkata (GMT+05:30)

Ce sujet contient 1 réponse, a 2 voix.

Dernière mise à jour par Minesh Il y a 1 année et 10 mois.

Assisté par: Minesh.

Auteur
Publications
#2537609

I have added the site URL to the registered sites on the ToolSet dashboard.

However when I try to enter the license key on my website it won't connect with ToolSet.com

In the installer logs I am seeing this:
toolset: Site key does not match for ...

This site was migrated from another domain.
It's hosted on SiteGround and cache is cleared.

Any advice?

#2537923

Minesh
Supporter

Les langues: Anglais (English )

Fuseau horaire: Asia/Kolkata (GMT+05:30)

Hello. Thank you for contacting the Toolset support.

Can you please try to delete the existing site key from your account's page:
=> https://toolset.com/account/sites/

And then try to follow the steps given with the following doc to register your site again:
=> https://toolset.com/faq/how-to-install-and-register-toolset/#automatic-installation-once-you-have-otgs-installer-plugin-installed