cannot register toolset with site key

This support ticket is created Il y a 5 années et 5 mois. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

Aucun de nos assistants n'est disponible aujourd'hui sur le forum Jeu d'outils. Veuillez créer un ticket, et nous nous le traiterons dès notre prochaine connexion. Merci de votre compréhension.

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Supporter timezone: Asia/Karachi (GMT+05:00)

Marqué : Types plugin

Ce sujet contient 2 réponses, a 2 voix.

Dernière mise à jour par davidZ-4 Il y a 5 années et 5 mois.

Assisté par: Waqar.

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juin 20, 2019 at 4:02 am #1273119

davidZ-4

I am trying to: register toolset plugins

Link to a page where the issue can be seen: lien caché

I expected to see: the toolset plugin registration complete

Instead, I got: the registration screen just hang
, see screenshot
I have deactivated all plugin and activated only the toolset types, tried again with no success

juin 20, 2019 at 4:34 am #1273139

Waqar

Hi David,

Thank you for contacting us and sorry to learn about the difficulty you're having.

I've performed some tests on my own website and the plugin registration seems to be working as expected.

Are you seeing any error/warning on the screen, in the browser's console or in the server's error logs, when the screen hangs?

In case the issue still persists, I'll suggest the following steps:

1. Please turn on WordPress debugging and look for any errors/warnings on the screen, in browser's console or in server's error logs.
( ref: https://wordpress.org/support/article/debugging-in-wordpress/ )

2. In case there are no errors/warnings, please consult your website's host, to confirm if there is a security or firewall layer enabled which can block or restrict outbound connection to the registration server.

I hope this helps and please let me know how it goes.

regards,
Waqar

juin 20, 2019 at 6:34 am #1273227

davidZ-4

My issue is resolved now. Thank you!