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[Résolu] Cannot edit content template using WPBakery

Ce fil est résolu. Voici une description du problème et la solution proposée.

Problem:
The problem here is that the user is unable to edit their content templates using the WPBakery Builder.

Solution:

This was a known issue in our Views plugin and it has since been resolved in the latest version of Views. If you're still experiencing this issue I recommend updating to the latest version of Views/Blocks to resolve the issue.
https://toolset.com/account/downloads/

This support ticket is created Il y a 3 années et 10 mois. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

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Supporter timezone: America/Jamaica (GMT-05:00)

Ce sujet contient 7 réponses, a 2 voix.

Dernière mise à jour par jesseH-3 Il y a 3 années et 10 mois.

Assisté par: Shane.

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#2101445
screenshot.jpg

I am trying to: edit an existing content template, which I made previously using WPBakery.
I expected to see: WPBakery page builder but instead I don't see it. See attached image for what is shown instead.

After looking through other support tickets, I have:
1. Disabled Gutenberg editor in WPBakery General Settings -- this did not fix the problem.
2. Created a new content template and set it to be edited in WPBakery. I have the same problem, the WPB builder does not load.

#2101561

Shane
Supporter

Les langues: Anglais (English )

Fuseau horaire: America/Jamaica (GMT-05:00)

Hi Jessie,

This issue issue should've been solved in the latest version of our Toolset Blocks plugin.

Would you mind allowing me to have a look at this for you so that I can check the issue in a bit further detail for you ?

Thanks,
Shane

#2101573

I just realized I am still running Types and not Blocks -- should I replace Types with Blocks? Is it safe to do so (will it keep all of my data), and do you think that could be causing the issue?

#2101601

Shane
Supporter

Les langues: Anglais (English )

Fuseau horaire: America/Jamaica (GMT-05:00)

Hi Jesse,

No Types is a different plugin from Blocks. Blocks is meant to replace Views, so you will still need to have Types installed for your custom posts to function correctly.

I've enabled the private fields for you.

Thanks,
Shane

#2103189

Did you receive the login info? I don't see that I submitted anything, but maybe that's by design.

#2103191

Shane
Supporter

Les langues: Anglais (English )

Fuseau horaire: America/Jamaica (GMT-05:00)

Hi Jesse,

No im not seeing any credentials submitted.

Here are the private fields once more

#2103199

Shane
Supporter

Les langues: Anglais (English )

Fuseau horaire: America/Jamaica (GMT-05:00)

Screenshot 2021-06-30 at 10.25.31 AM.png

Hi Jesse,

As suspected your browser is perhaps caching the page. See My screenshot.

You will notice that I can view the content template correctly. Can you try editing the template in a different browser?

Please let me know if the content template shows up in a different browser.

Thanks,
Shane

#2103219

I had tried in another browser I rarely use, and had the same problem. But today I tried again and was able to load the WPBakery builder successfully. Thanks for your help!