Cannot download plugins AND Updater does not work

This support ticket is created vor 1 Jahr. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

No supporters are available to work today on Toolset forum. Feel free to create tickets and we will handle it as soon as we are online. Thank you for your understanding.

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Supporter timezone: America/Sao_Paulo (GMT-03:00)

Tags: Account Issues

This topic contains 3 Antworten, has 2 Stimmen.

Last updated by chrisH-10 vor 1 Jahr.

Assisted by: Mateus Getulio.

Author

Artikel

April 11, 2023 at 4:14 pm #2591247

chrisH-10

I am trying to:
Update plugins.
(1) The WP based updated fails with the message "Download failed. (Forbidden)". EDIT: Like the below this is intermittent and eventually succeeds after retrying many times.
(2) Trying to install the plugin manually from https://toolset.com/account/downloads/ intermittently fails (see below). Retrying enough I eventually get the download so I am set but you do appear to have an issue. Since you're using Cloudfront my access point is Boston, MA, USA.

Link to a page where the issue can be seen:
https://toolset.com/account/downloads/

I expected to see:
Download of ZIP containing plugin.

Instead, I got:
URL: hidden link
Response:

<Error>
<Code>InvalidKey</Code>
<Message>Unknown Key</Message>
</Error>

April 11, 2023 at 8:39 pm #2591375

Mateus Getulio

Supporter

Languages: Englisch (English )

Timezone: America/Sao_Paulo (GMT-03:00)

Hi there,

Thanks for your report. This is a known issue that is already being addressed with our systems team.

I have escalated this ticket to our 2nd tier of support where our 2nd tier specialists will take a deeper look at this issue and will try to find a solution.

I will get back to you as soon as I get an answer from them.

Best regards,
Mateus

April 12, 2023 at 1:45 pm #2592003

Mateus Getulio

Supporter

Languages: Englisch (English )

Timezone: America/Sao_Paulo (GMT-03:00)

Hey there,

Thanks for your patience.

It seems that it was just a momentary instability issue, could you please try to download the plugins again?

Looking forward to your reply. Thank you!

April 12, 2023 at 2:43 pm #2592109

chrisH-10

Download worked on the first try this morning.

This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.