Cannot download plugins AND Updater does not work

This support ticket is created vor 1 Jahr, 7 Monaten. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

Heute stehen keine Supporter zur Arbeit im Werkzeugsatz-Forum zur Verfügung. Sie können gern Tickets erstellen, die wir bearbeiten werden, sobald wir online sind. Vielen Dank für Ihr Verständnis.

Sun	Mon	Tue	Wed	Thu	Fri	Sat
-	9:00 – 12:00	9:00 – 12:00	9:00 – 12:00	9:00 – 12:00	9:00 – 12:00	-
-	13:00 – 18:00	13:00 – 18:00	13:00 – 18:00	13:00 – 18:00	13:00 – 18:00	-

Supporter timezone: America/Sao_Paulo (GMT-03:00)

Tags: Account Issues

Dieses Thema enthält 3 Antworten, hat 2 Stimmen.

Zuletzt aktualisiert von chrisH-10 vor 1 Jahr, 7 Monaten.

Assistiert von: Mateus Getulio.

Author

Artikel

April 11, 2023 at 4:14 pm #2591247

chrisH-10

I am trying to:
Update plugins.
(1) The WP based updated fails with the message "Download failed. (Forbidden)". EDIT: Like the below this is intermittent and eventually succeeds after retrying many times.
(2) Trying to install the plugin manually from https://toolset.com/account/downloads/ intermittently fails (see below). Retrying enough I eventually get the download so I am set but you do appear to have an issue. Since you're using Cloudfront my access point is Boston, MA, USA.

Link to a page where the issue can be seen:
https://toolset.com/account/downloads/

I expected to see:
Download of ZIP containing plugin.

Instead, I got:
URL: versteckter Link
Response:

<Error>
<Code>InvalidKey</Code>
<Message>Unknown Key</Message>
</Error>

April 11, 2023 at 8:39 pm #2591375

Mateus Getulio

Supporter

Sprachen: Englisch (English )

Zeitzone: America/Sao_Paulo (GMT-03:00)

Hi there,

Thanks for your report. This is a known issue that is already being addressed with our systems team.

I have escalated this ticket to our 2nd tier of support where our 2nd tier specialists will take a deeper look at this issue and will try to find a solution.

I will get back to you as soon as I get an answer from them.

Best regards,
Mateus

April 12, 2023 at 1:45 pm #2592003

Mateus Getulio

Supporter

Sprachen: Englisch (English )

Zeitzone: America/Sao_Paulo (GMT-03:00)

Hey there,

Thanks for your patience.

It seems that it was just a momentary instability issue, could you please try to download the plugins again?

Looking forward to your reply. Thank you!

April 12, 2023 at 2:43 pm #2592109

chrisH-10

Download worked on the first try this morning.