The issue here is that the user is getting the "Toolset plugin cannot connect to toolset.com" warning on their dashboard.
Solution:
This error generally occurs when you've migrated your site and the url changes and your Toolset plugins can no longer validate with our servers.
To check if your plugins are able to validate correctly you will need to go to Toolset -> Dashboard, then click on help in the top right hand corner. Select the Toolset Debug tab then click "Toolset Debug Information and Troubleshooting"
From there you will be taken to the Toolset Debug information. Scroll down on the page until you see the link for "Installer Support". Click this link.
You should now be able to see your site validation information. If you're see "Toolset site key not matching for http://www.xyz.com" then you will need to regenerate your site as the URL may have changed and your key isn't validating for the current URL.
Problem: I have several markers on my map, but when I click them I cannot see the popup. I am also not able to pan the map or use any of the controls.
Solution: In this case, it looks like another HTML element is overlapping the map, preventing interactions. Try reworking the CSS z-indexes to put the map on top of the other element.
Problem: I would like to create a custom search View so my site visitors can search for other site Users using an address field and possibly a distance filter.
Solution: There is no way to directly search for Users using a custom search View. The best approach here is to create a proxy post type for Users, as described in the documentation below. Then create your search View to find those proxy posts, which are directly related to their corresponding Users (post author).
Problem:
Remove 'Content Template' and 'Template Layout' widgets/metabox for certain CPT in admin screen.
Solution:
Please add this code in your theme’s or child theme’s functions.php file:
add_action( 'admin_head', 'wpv_custom_admin_head', 20);
function wpv_custom_admin_head() {
remove_meta_box( 'wpddl_template', 'book', 'side' ); // replace book with your CPT slug
remove_meta_box( 'views_template', 'book', 'side' ); // replace book with your CPT slug
}
==> Whereas 'book' should be replaced with your CPT slug.
Visualisation de 15 sujets : 1 à travers 15 (sur 15 au total)
Problèmes connus et leurs solutions
Nous documentons les problèmes connus et leurs solutions dans Toolset erratas. Pour gagner du temps, vérifiez d’abord dans cette rubrique si le problème auquel vous êtes confronté est un problème connu. Cette liste est volontairement courte. À chaque publication d’extensions de Toolset, nous nous efforçons de résoudre tous les problèmes connus.
Politique d’assistance
Le personnel Toolset vous guidera volontiers pour utiliser correctement les extensions Toolset, vous fournir les informations dont vous avez besoin, vous aider à résoudre les problèmes et vous conseiller quant aux meilleures pratiques.
Merci de veiller à ce que chaque ticket d’incident ne référence qu’un seul incident.
