[Gelöst] URGENT: 502 bad gateway since latest update

[Author]

Artikel

[Matthias Reichl]

Hi,

I get on specific pages a 502 bad request, on some pages, where views are inserted. My hoster says disabling views plugin solves this issue and so it is.

Can you please solve this problem as soon as possible?

Thanks and regards,

[Noman]

Hi,

Thank you for contacting Toolset support. I tried to login to your site but it says “401 Authorization Required” (security username and password needed).

Please enable WordPress debugging in your site and look for any errors on the page or error log file and let us know the errors if you see (any screenshot incase of errors will help us as well): https://toolset.com/documentation/programmer-reference/debugging-sites-built-with-toolset/

Thank you

[Matthias Reichl]

Hi,

please use:

User: demo
Passwort: serv34782276-dev01

Regards.

[Noman]

Hi,

I have logged in to your site and visited number of pages but I can not see any issue in them. Could you please provide me page/view link where I can see that issue.

Thank you

[Matthias Reichl]

Hi,

sorry, the plugin was disabled. A link would be: versteckter Link

Regards,

[Noman]

Hi,

Thanks for the link, Now I can see the 502 issue. To further debug this issue I need to request you please provide temporary access (WP-Admin and FTP Login info) to your site (preferably staging site), so that I can look into your setup and check the issue.

Your next answer will be private which means only you and I have access to it.

=== Please backup your database and website ===

✙ I would additionally need your permission to de-activate and re-activate Plugins and the Theme, and to change configurations on the site. This is also a reason the backup is really important.

Thank you

[Noman]

Hello,

I have thoroughly debugged this issue, when I remove resize='proportional' attribute from the Specialist Image field, all seems to be working fine and the design still looks the same on the frontend, please check and confirm: versteckter Link

Thank you

[Matthias Reichl]

Hi,

thanks, yes it works again. Is this a toolset bug? When will you release a bug fix?

Regards,

[Noman]

Basically its not a bug, it looks some sort of conflict either on server side or with the data in the database for the terms, which happens only in this particular site. Because I tried to reproduce this same issue in my test site and the resize='proportional' attribute works fine for me.

[Matthias Reichl]

When this error occurs after a toolset update, it seems to be a bug.

Also there is no solution available. This filter was set because we need it - the only workaround deleting it is no solution.

[Noman]

Are you seeing any difference in the image size when we remove it? On frontend I always see same image with size 300px