This support ticket is created vor 2 Jahre, 7 Monate. There's a good chance that you are reading advice that it now obsolete.
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The logs are already activated on this website. But nothing interesting for our case was logged so far. Only some deprecations are not related to the updates.
The only thing, I can suspect right now is the PHP version. This website has PHP8, while Toolset plugins do not support it yet. Check our requirements page https://toolset.com/toolset-requirements/
Can you switch to PHP 7.4 and try again?
I even contacted SpinupWP, and they said that they cannot provide plugin support and the same was true with Vultr host also. In fact, they also said what Vultr host had previously said:
One thing that is worth noting that the problem is specific to Toolset only, not other plugins or themes. If indeed there was a problem with my hosting, then none of the other plugins or themes would have updated.
But in this case, I tried not one but three different hosts with Linode being the oldest, DigitalOcean being in the middle and Vultr being the youngest. It is highly unlikely that their hosting set up would deliberately block updates from Toolset and not others.
At this stage, I am also clueless about where the problem lies as it is specific to Toolset only, and I am not the only one who has reported this problem. Several other users have also reported this problem.
In continuation to my previous reply, I briefed SpinupWP team about the problem in detail and here is what they replied:
I agree with Toolset support that - based on the debugging you've done by porting your installation to different environments - it does point to an issue with the hosting configuration. However, their error message "Download failed. Forbidden" does not give us very much information. Perhaps there is a debugging mode you can enable to provide extended logs.
Without knowing the ins and outs of Toolset it is hard to know what might be causing this issue. I might suggest comparing PHP and NGINX configuration files between an environment that functions as expected and the environment set up via SpinupWP.
Docs regarding those configuration files can be found here: hidden link hidden link
One thing to note is that SpinupWP does take additional steps to harden your server. Perhaps if Toolset is using one of the riskier functions (`disabled_functions` in php.ini) that could be causing a failure.
You may wish to inform your developers about the same.
In the interim, something has happened and all the Toolset plugins got updated automatically. A few moments ago, I received WordPress auto update emails for all the sites.
Just to let you know, all the sites are running PHP 8 and the one that I had changed this morning to 7.4, I had reverted it back to PHP 8.
I wanted to try updating with wp-cli too but it did not work. First, I deleted then installed a previous version of Forms, and I was able to update from Toolset Installer on the first try. All subsequent tries have failed.
I deleted the plugin again and I tried to install it without success. Then, I installed the previous version and tried to update, using wp-cli, to no avail.
I searched throughout the code to find where the "Download Failed. Forbidden" message is generated to no avail.
Let me approach our 2nd Tiers for assistance and get back to you. Please keep the credentials to this test server unchanged.
I think I might have found the culprit, but not very much sure.
This MainWP parent & child plugins can interfere with plugin updates, especially Toolset. I don't know yet why they are targeting Toolset plugins, but I noticed that after disabling both these plugins, the updates work as desired.
Like I said, I am not 100% sure if the problem is because of MainWP, it could be something else also.
Thank you for your feedback. However, I am sorry, I don't understand what you meant.
I searched online about MainWP, and it seems to work using two plugins(MainWP Dashboard, and MainWP Child), but I don't see any of them installed on the staging site. Are these plugins hidden on the staging site or are they used by another plugin(SpinupWP as an example)? Or have you tried it on a different site?
I don't think that the 2nd Tier has a chance to look at this yet, but any additional information will definitely help.
I totally, I agree. I don't think MainWP is part of the issue as I reproduced the issue on your server without it. I am still waiting for the 2nd Tiers or developers feedback about this.
Thank you for keeping the server up and the credentials unchanged. Can you, just, ask your hosting provider to activate PHP7.4 on it. I am afraid, it may take some time if a developer asks it. So, let's have it there, to be compliant with Toolset requirements.
Could you please try to follow the following steps - that will allow you couple of more downloads. We already reported the issue and its known to us and our Devs will work on it in order to resolve it.
- Login to the affected site as admin
- Go to /wp-admin/plugin-install.php?tab=commercial
- Click on Unregister Toolset from this site to remove the old key from the site
- Go to https://toolset.com/account/sites/
- Delete the old key (existing site key) for the affected site
- Go back to the admin of the affected site
- Click on Register Toolset
- Click on Get a key for this site to create a new site key for the affected site
- Register Toolset on the site
These steps will grant two more downloads for each Toolset plugin.
Could you please try to follow the following steps - that will allow you couple of more downloads. We already reported the issue and its known to us and our Devs will work on it in order to resolve it.
- Login to the affected site as admin
- Go to /wp-admin/plugin-install.php?tab=commercial
- Click on Unregister Toolset from this site to remove the old key from the site
- Go to https://toolset.com/account/sites/
- Delete the old key (existing site key) for the affected site
- Go back to the admin of the affected site
- Click on Register Toolset
- Click on Get a key for this site to create a new site key for the affected site
- Register Toolset on the site
These steps will grant two more downloads for each Toolset plugin.
