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[Resolved] Latest update: Update Failed: Download failed. Forbidden

This support ticket is created 3 years, 9 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

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Supporter timezone: America/Jamaica (GMT-05:00)

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This topic contains 2 replies, has 2 voices.

Last updated by leilaG 3 years, 9 months ago.

Assisted by: Shane.

Author
Posts
#1683731

Hi, the latest Toolset Types Update to 3.3.12 is giving this error message

Update Failed: Download failed. Forbidden

I checked and the licence is connected to the site.

#1684289

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Leila,

Thank you for getting in touch.

I tried to log into your site to help with this however I'm getting an invalid username error.

However based on the issue here you will need to perform a manual update of the Types plugin in order to get the latest version of the installer to update your other plugins.

You can download the latest version of Types from the link below.
https://toolset.com/account/downloads/

Then you can follow the instructions in the link below on how to manually update your plugin.
hidden link

Please try this and let me know if it helps.
Thanks,
Shane

#1684845

My issue is resolved now. Thank you!

This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.