Skip Navigation

[Gelöst] Toolset Views no longer outputs results

This support ticket is created vor 8 Monate, 1 Woche. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

Sun Mon Tue Wed Thu Fri Sat
- 9:00 – 12:00 9:00 – 12:00 9:00 – 12:00 9:00 – 12:00 9:00 – 12:00 -
- 13:00 – 18:00 13:00 – 18:00 13:00 – 18:00 14:00 – 18:00 13:00 – 18:00 -

Supporter timezone: America/Jamaica (GMT-05:00)

This topic contains 7 Antworten, has 2 Stimmen.

Last updated by cathieH vor 8 Monate, 1 Woche.

Assigned support staff: Shane.

Author
Artikel
#2366021
2022-05-18_15-56-29.jpg

I launched my clients website two weeks ago and the toolset views plugin was working smoothly and it was outputting the document files linked to the posts. Now it isn't.

hidden link

There is a group of custom fields attached to posts allowing for posts to have a file associated with it, a file name and notes about the contents of the file. This view no longer returns any documents for any posts that have a linked document which over 50 posts.

There have been no changes that I can see made by my client that makes this feature stop working. I can't figure out why they no longer work either .. help!!

#2366207

Shane
Supporter

Languages: Englisch (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Cathie,

Thank you for getting in touch.

Would you mind allowing me to have admin access to the website so that I can have a more detailed look at this for you ?

I've enabled the private fields for your next response.

Thanks,
Shane

#2366869

Shane
Supporter

Languages: Englisch (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Cathie,

Based on what I see your view is functioning exactly how you intended it to .

hidden link

If you look at the template for your view you can see that you're checking if the Linked File custom field is not empty and then display the file.

However when you look at the post itself you will see that the linked file is empty.
hidden link

Thanks,
Shane

#2367087

Sorry that was a bad example, it does have a file in the launched website but not this older staging version.

Here is a post that DOES have a file attached and the view is NOT showing the file. It used to and it should do.

hidden link

Can you still help me as I don't know why this has stopped working. All the other views work but not this one!

All the posts within this category do have files attached to them but not are being displayed on their individual single posts.

hidden link

Thanks
Cathie.

#2367183

Shane
Supporter

Languages: Englisch (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Cathie,

I believe i've spot the issue now.
Can you let me know where the template is that you're using to design this page?
hidden link

If you look I've added the following shortcode to the view.
Post ID [wpv-attribute name="ids"]

This should display the ID that is being passed into the view. Unfortunately this is not returning any value so this means there is something wrong with what is passing the ID to the view to filter it.

Thanks,
Shane

#2367245
IMG_20220519_233207.jpg
IMG_20220519_233707.jpg

I'm writing this from my phone so please forgive the mobile screenshots.

I use Divi to design my client websites. If you go to Divi >theme builder> all posts (see screenshot) and click on that grey box's cog it'll take you to that template design.

There is a text box with the shortcode (see screenshot)

[wpv-view name="Press Media Document Link"]

That now does show the error code.

That is what's pulling the view to the correct spot in the template design.

Thanks
Cathie

#2367723

Shane
Supporter

Languages: Englisch (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Cathie,

I see the issue now.

The problem was that you were using a post id filter but no ID was being passed to the view for it to be filtered.

Please update your view shortcode to the one below.
[wpv-view name="Press Media Document Link" ids="[wpv-post-id item='$current_page']"]

This should now work as you can see from the link below.
hidden link

Thanks,
Shane

#2369251

Thank you Shane, I didn't know how to pass along the ID but didn't know that was what the problem was. Thank you for teaching me something new.
It all works perfectly now.