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[Zugewiesen] Toolset Update Breaks Default Post Content Output on Astra

This support ticket is created vor 2 weeks, 6 days. There's a good chance that you are reading advice that it now obsolete.

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Dieses Thema enthält 8 Antworten, hat 1 Stimme.

Zuletzt aktualisiert von terryP-3 vor 4 days, 13 hours.

Assistiert von: Minesh.

Author
Artikel
#2866138

Hello Toolset Support Team,I am writing to report a template rendering bug introduced in the recent updates of Toolset Blocks/Views.
The Issue:After updating past version 1.6.21, my site stopped displaying the main post content on the front end. Instead of rendering the post body, the page only displayed duplicate/dual headers. The main content loop appeared completely blank.

Environment Details:Theme: AstraToolset Version with Bug: all versions past 1.6.21
Temporary Fix: Downgrading the Toolset component back to version 1.6.21 immediately resolved the issue. The post content now loads correctly, and the duplicate headers are gone.
Steps to Reproduce:
Use the Astra theme alongside the latest version of Toolset.
View a standard post on the front end (without any Toolset Content Templates applied).
The theme header/title duplicates, and the default content output breaks entirely.
It appears there is a regression regarding how Toolset hooks into Astra's default structural layout or global content filters in versions released after 1.6.21. Could your development team look into this hook conflict so it can be patched in an upcoming release?

Thank you,
Terry

#2866228

Minesh
Unterstützer

Sprachen: Englisch (English )

Zeitzone: Asia/Kolkata (GMT+05:30)

Hello. Thank you for contacting the Toolset support.

What if you try to update the Toolset Blocks plugin to latest version 1.6.23 - do you see it working as expected?

You can download the latest Toolset version from your account's Downloads page:
- https://toolset.com/account/downloads/

#2866899

Still broken on 1.6.24
All these numbers you write of are still past the 1.6.21, as stated in my post. So, no, it doesn't work.

Also, do I no longer get emails when this thread is replied to? I only received an email that this thread was about to be closed. No email about a response.

#2866931

Minesh
Unterstützer

Sprachen: Englisch (English )

Zeitzone: Asia/Kolkata (GMT+05:30)

That is strange.

Can you please share problem URL and admin access details and tell me where exactly you see it broken.

*** Please make a FULL BACKUP of your database and website.***
I would also eventually need to request temporary access (WP-Admin and FTP) to your site. Preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed.

I have set the next reply to private which means only you and I have access to it.

#2867123

Minesh
Unterstützer

Sprachen: Englisch (English )

Zeitzone: Asia/Kolkata (GMT+05:30)

It seems you shared the access details for your production site and we do not recommond troubleshooting with the live/productoin site.

Can you please share staging site with access details. If that's not possible for you, alternatively, you can grant me permission to take your site copy and then I will take next troubleshooting steps.

Also, please share few direct links of your affected posts/pages so I can cross verify and we can be on the same page to ensure I'm looking into your exact issue you described.

I have set the next reply to private which means only you and I have access to it.

#2867883

for the issue to be detected, one must update the site. I am not updating the site to break it. I just am not updating the site so everything works. You have my permission to copy what you want. All my website slots are full. I am not upgrading my hosting plan to add more sites for your staging area.

Once again- Why do I not get emails about these conversations? This is the most opaque and drawn-out process. I appreciate the help, but I could use some communication!

#2867925

Still broken after using the new 1.6.25 version. I tried to upload images, but there is a 1Mb limit. 1.6.21 STILL WORKS. Am I the only person with this issue? I am using Astra as recommended.

#2867988

Minesh
Unterstützer

Sprachen: Englisch (English )

Zeitzone: Asia/Kolkata (GMT+05:30)

Is it possible for you to send me duplicator copy of your site?
- https://toolset.com/faq/provide-supporters-copy-site/

Alternatively - if you grant me permission then I can go ahead and try to take your site copy by installing the duplicator plugin. Is that OK with you?

#2868004

Permission granted on reply##2867883:

" You have my permission to copy what you want."

You still have my permission to duplicate the site. I uploaded Duplicator for you as proof of permission.

Thank you.