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[Gelöst] I cannot connect a website with toolset

Dieser Thread wurde gelöst. Hier ist eine Beschreibung des Problems und der Lösung.

Problem:

The website says can not connect to toolset.com

Solution:

Contact your hosting service provider and ask them to whitelist the URLs below:

https://api.toolset.com/
http://d7j863fr5jhrr.cloudfront.net/

100% of people find this useful.

This support ticket is created vor 3 years, 7 months. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

Dieses Thema enthält 6 Antworten, hat 2 Stimmen.

Zuletzt aktualisiert von pierreN vor 3 years, 7 months.

Assistiert von: Christopher Amirian.

Author
Artikel
#2501293

Hi
Can you see this video please with my explanations?
versteckter Link
Thank you,
Pierre

#2501481

Christopher Amirian
Unterstützer

Sprachen: Englisch (English )

Hi Pierre,

1. About the WPML section on the registration page:

As both WPML and Toolset plugins use the same method for registration the same codebase is used. You simply need to ignore the WPML section at the top of that page and focus only on the Toolset section which seems to be registered with no problems.

2. Toolset can not connect message

That message is an indication that the Toolset itself can not connect to:

versteckter Link
versteckter Link

Please contact your hosting service provider and ask them to whitelist the URLs above.

Thank you.

#2501497

Thanks Christopher for your reply, I will ask them. But what I don't understand is that I have other websites with Toolset on the same hosting and on the sale hosting exactly, and I don't have the same issue.
I will come back to you

#2502181

Christopher Amirian
Unterstützer

Sprachen: Englisch (English )

Hi there,

Thank you. If the hosting got back with the whitelist and the issue is still there, I'd appreciate it if you could give me the URL/User/Pass of your WordPress dashboard after you make sure that you have a backup of your website.
It is absolutely important that you give us a guarantee that you have a backup so if something happens you will have a point of restore.

Make sure you set the next reply as private.

Thank you.

#2502967

Hi Christopher,
The hosting Provider told me that your API were not blacklisted.
But this morning the problem seems to be resolved! Did you resolve it?

#2503169

Christopher Amirian
Unterstützer

Sprachen: Englisch (English )

Hi there,

I did not touch anything and just started to read your answers and I see that the issue is fixed 🙂

Well congrats then 😉

Thanks.

#2503217

My issue is resolved now. Thank you!