I am seeing some connection error on cloned site toolset page. Please help

This support ticket is created vor 4 years, 5 months. There's a good chance that you are reading advice that it now obsolete.

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Dieses Thema enthält 1 reply, hat 2 Stimmen.

Zuletzt aktualisiert von Shane vor 4 years, 5 months.

Assistiert von: Shane.

Author

Artikel

December 15, 2021 at 7:18 am #2244891

Rajiv Kumar

When I go to cloned site versteckter Link of production site and try to go to toolset page, it shows me connection error, which should not happen. I am sending screenshot. Please help.

Regards

December 15, 2021 at 2:09 pm #2245269

Shane

Unterstützer

Sprachen: Englisch (English )

Zeitzone: America/Jamaica (GMT-05:00)

Hi Rajiv,

Thank you for getting in touch. As you mentioned this is a clone of the production site which i'm assuming has a different URL where the flywheelsites.com domain name isn't in the URL.

This would mean that product key is no longer able to verify given the new URL. This is a common occurrence when sites have been migrated/cloned and there is a change in the URL.

The fix is to generate a new site key for the new URL.

Thanks,
Shane