At some point in the past I "hardcoded" the license key using instructions you provided.
The client finally took the site live and I need to change the key but can not recall what I did
Could you please remind me what the way to set the key so the client can not change it?
Thanks
Steve Ringwood
Hello Steve,
Thanks for your contact and welcome to our support forum!
For this, you need to add the following constant to your site’s wp-config.php file:
define( 'OTGS_INSTALLER_SITE_KEY_TOOLSET', 'your-site-key' );
The your-site-key is the registration key that is generated for the site on your Account page. Please make sure to create a new license, since the website is not the same.
Looking forward to your reply. Thank you!
Regards,
Mateus.
Ok, my memory was right, but there is not such define.
This came up because when I went to change the key, the spot to do so was missing, see attached image.
Hi there,
Thanks for your reply.
That is strange. Could you please try to remove the Toolset plugins and reinstall them? If the issue persists after this, I would like to request temporary access (wp-admin and FTP) to your site to take better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.
Our Debugging Procedures
I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.
Privacy and Security Policy
We have strict policies regarding privacy and access to your information. Please see:
https://toolset.com/privacy-policy-and-gdpr-compliance/#data-shared-with-our-support
**IMPORTANT**
- Please make a backup of site files and database before providing us access.
- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this: versteckter Link
Please, let me know if you need any additional details. Have a nice day.
The site was started without using the OTGS Installer. I installed it, and the settings appeared again allowing me to reset the key.
My issue is resolved now. Thank you!
