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[Geschlossen] HELP

This support ticket is created vor 1 Monat. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

No supporters are available to work today on Toolset forum. Feel free to create tickets and we will handle it as soon as we are online. Thank you for your understanding.

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Supporter timezone: America/Sao_Paulo (GMT-03:00)

This topic contains 1 Antwort, has 2 Stimmen.

Last updated by Mateus Getulio vor 1 Monat.

Assisted by: Mateus Getulio.

Author
Artikel
#2689102

OH HELP. I've got 2 plugins that won't update, in fact, they've disappeared from the site. I've been using both of them for years, no problem. One of them is YOAST SEO, the other is The Events Calendar - both big stable plugins.

On both plug-ins, the premium version works fine, but the basic version is just gone. Trying to re-install gives a message saying that it failed because it's already there - but it's not

Also, it takes forever to publish a post. Something is very wrong and I've tried everything and can't figure it out. The whole site is running slowly. Please help!

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#2689194

Mateus Getulio
Supporter

Languages: Englisch (English )

Timezone: America/Sao_Paulo (GMT-03:00)

Hello there,

Thank you for reaching out to us with your concerns.

However, as you might be aware, our expertise and support scope are primarily focused on the Toolset plugin. While we strive to ensure compatibility and smooth operation between Toolset and other plugins, diagnosing and resolving issues specifically related to other plugins, falls outside our direct support scope.

For the issues you've described, it might be beneficial to directly contact the support teams of those plugins. They would be more equipped to provide specific assistance with their plugins. Additionally, checking WordPress and hosting environment logs for any error messages might also offer some clues.

Please let us know if there are any specific concerns or symptoms you've observed that you believe might be related to Toolset. We're here to help with all things Toolset and to ensure it's functioning optimally with your setup.

Thank you for your understanding, and we look forward to assisting you further.

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