connecting issue

This support ticket is created vor 1 Jahr, 5 Monate. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

No supporters are available to work today on Toolset forum. Feel free to create tickets and we will handle it as soon as we are online. Thank you for your understanding.

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Supporter timezone: Asia/Kolkata (GMT+05:30)

This topic contains 1 Antwort, has 2 Stimmen.

Last updated by Minesh vor 1 Jahr, 5 Monate.

Assisted by: Minesh.

Author

Artikel

November 14, 2022 at 9:47 pm #2496357

Kristin

I am trying to:
Have the plugin properly connected

Link to a page where the issue can be seen:
hidden link

I expected to see:
no toolset error

Instead, I got:
Toolset plugin cannot connect to toolset.com
Toolset needs to connect to its server to check for new releases and security updates. Something in the network or security settings is preventing this. Please allow outgoing communication to toolset.com to remove this notice.

We have disconnected and reconnected, including deleting the key from toolset, but still the error persists. Under communication error details we see:
OTGS_Template_Service_Php_Model Object ( [attributes:OTGS_Template_Service_Php_Model:private] => Array ( [body] => OTGS_Template_Service_Php_Model Object ( [attributes:OTGS_Template_Service_Php_Model:private] => Array ( [action] => site_key_validation [site_key] => EVUpVnbKPm [site_url] => hidden link [source] => 3 [installer_version] => 2.6.1 [theme] => Jupiter Child Theme [site_name] => National Institute of Canine Service and Training (NICST) [repository_id] => toolset [versions] => OTGS_Template_Service_Php_Model Object ( [attributes:OTGS_Template_Service_Php_Model:private] => Array ( [types] => 3.4.17 [wp-views] => 3.6.3 ) ) ) ) [timeout] => 45 ) )

November 15, 2022 at 5:20 am #2496509

Minesh

Supporter

Languages: Englisch (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello. Thank you for contacting the Toolset support.

That is really strange.

Can you please navigate to:
=> Dashboard => Updates and click on "Check Again" button/link and check if that help you to resolve your issue.

This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.