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[Gelöst] Cannot access the Page in the backend when Toolset Type plugin is active.

This support ticket is created vor 1 year, 3 months. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

Dieses Thema enthält 1 reply, hat 1 Stimme.

Zuletzt aktualisiert von amandaw-4 vor 1 year, 3 months.

Assistiert von: Christopher Amirian.

Author
Artikel
#2800708

I am trying to: When we go to the Page in the backend, just white screen with an error that says "There has been a critical error on the site...". If we deactivate Toolset Type plugin we can open the Page in the backend without issue.

Link to a page where the issue can be seen: versteckter Link

I expected to see: the pages we've created so we can add or edit them

Instead, I got: White screen of death

#2801016

Christopher Amirian
Unterstützer

Sprachen: Englisch (English )

Hi,

Welcome to Toolset support. WOuld you please follow the steps below to enable the WordPress debug mode, so instead of the critical error you will get the actual PHP error under the hood?

That will help us to identify what might be the problem cause.

Would you please access your website files and edit the "wp-config.php" file on the root folder of your WordPress installation and add the code below into the file:

define( 'WP_DEBUG', true );
define( 'WP_DEBUG_LOG', true );
define( 'WP_DEBUG_DISPLAY', true );

Please add the code above the line below:

/* That's all, stop editing! Happy blogging. */

Thanks.

#2801205

The issue was resolved by our host. Thank you.