Search OR condition

This support ticket is created vor 7 Jahren, 6 Monaten. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

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Supporter timezone: America/Jamaica (GMT-05:00)

Tags: Custom search, Views plugin

Dieses Thema enthält 7 Antworten, hat 3 Stimmen.

Zuletzt aktualisiert von Mohammed vor 7 Jahren, 6 Monaten.

Assistiert von: Shane.

Author

Artikel

April 20, 2017 at 9:00 pm #515522

Akhil

HI team. I am getting very frustrated on the level of support im getting now.

https://toolset.com/forums/topic/search-or-condition/

I had a very good impression of the support here. now i am worried.

can someone follow up this case please

April 21, 2017 at 2:10 pm #515824

Shane

Supporter

Sprachen: Englisch (English )

Zeitzone: America/Jamaica (GMT-05:00)

Hello,

The issue is being handled however due to the amount of load on the forum currently we require some patience in order to get the issue resolved.

Debugging the exact issue takes time and as such opening multiple tickets referencing the same issue will not help with speeding up of the process.

As you can see from the ticket here : https://toolset.com/forums/topic/search-or-condition we are trying to get this resolved for you.

Thanks,
Shane

April 21, 2017 at 2:15 pm #515829

Akhil

Shane, Noted on the explanations. My greatest worry is again someone MIA with no reply.

Due to time difference i have requested Luo to takeover the case as partner with you . You too could help to solve the issue anytime. we have some finding but still not fully solved yet. Thanks !

April 21, 2017 at 2:17 pm #515830

Shane

Supporter

Sprachen: Englisch (English )

Zeitzone: America/Jamaica (GMT-05:00)

Hello,

We currently have an escalated thread running for this issue as well 🙂

So any updates there will be posted to you.

Thanks,
Shane

April 21, 2017 at 2:22 pm #515835

Akhil

Thanks Shane

what do you mean by "We currently have an escalated thread running for this issue as well " ?

April 21, 2017 at 2:23 pm #515836

Shane

Supporter

Sprachen: Englisch (English )

Zeitzone: America/Jamaica (GMT-05:00)

This means we are getting our 2nd tier supporters involved as well.

April 21, 2017 at 2:24 pm #515837

Akhil

Ok. thanks.

April 21, 2017 at 3:56 pm #515864

Mohammed

Hi,

I see that Luo is handling the other thread now: https://toolset.com/forums/topic/search-or-condition/ . so, there is no need for this to be opened.

For the next times, you can assign the ticket to the supporter you prefer directly.

Thanks.