e-mail notifications not being received from post forms

This support ticket is created vor 4 years, 7 months. There's a good chance that you are reading advice that it now obsolete.

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Zeitzone des Unterstützers: America/Jamaica (GMT-05:00)

Dieses Thema enthält 1 reply, hat 2 Stimmen.

Zuletzt aktualisiert von Shane vor 4 years, 7 months.

Assistiert von: Shane.

Author

Artikel

August 23, 2021 at 2:15 pm #2149811

Jane

When using the E-mail notifications in forms, are there any restrictions on what you can put in the "Notification e-mail subject" ?

As I'm having what appears to be a conflict of some kind. I had created some new forms and put the subject as "New Message", but the message would not be received. So I changed the subject to something different like "You have a New Message", and it worked. No other changes were made.

Any ideas on what may be causing this ? Or is this a very strange one ?

August 23, 2021 at 7:13 pm #2149989

Shane

Unterstützer

Sprachen: Englisch (English )

Zeitzone: America/Jamaica (GMT-05:00)

Hi Jane,

Thank you for getting in touch.

I'm not aware of any such restrictions. However its quite possible that your email provider is marking the message as spam so I would recommend checking in your spam as well to see if the emails are being sent there.

Thanks,
Shane