[Gelöst] Custom Fields Group pre-loader spinning

[Author]

Artikel

[robS-4]

I am trying to:
Add and modify Custom Field Groups. When I access the Custom FIelds Group page, the Post Fields tab just spins the pre-loader image (see attached). If I click on Add New, it lets me add a new Field Group. But then I can't change or remove that Field Group after the fact. If I click on Post Field Control, it just spins and spins there as well. It seems to spin indefinitely. I've let it go for more than ten minutes. Something is clearly wrong.

Link to a page where the issue can be seen:
versteckter Link

I expected to see:
The Custom Field Groups list.

Instead, I got:
The spinner. See attached.

Let me know if you need to log in to the page.

[robS-4]

I said in there, "Let me know if you need to log in". Then I provided the login credentials. So you have my permission to log in and see the problem. No need to "let me know".

[Minesh]

Hello. Thank you for contacting the Toolset support.

Yes - I can see the issue on your install.

In order to minimize the cause of the issue and to ensure there is no conflict with the plugins/theme you use:

Could you please try to resolve your issue by deactivating all third-party plugins as well as switch to the default theme to check for any possible conflicts with any of the plugins or themes?
- Do you see any difference?

[robS-4]

First, thank you for your quick response.

I was able to isolate the issue to the Admin Menu Editor Pro plugin. With it disabled, it works fine.

Is this a resolvable issue? Or do I just need to keep that plugin disabled?

[Minesh]

Glad to know that you able to locate the culprit plugin.

I do not see any other user reported the similar issue. I see you are using number of third-party plugins as well as Light speed cache plugin.

To ensure that the issue is with Admin Menu Editor pro plugin, here is a sandbox site and you can auto login to it using the following link:
- versteckter Link

Can you pleaes try to add custom field group and later try to add the Admin Menu Editor pro plugin and see if you able to reproduce the issue, if no, there must be other plugin/theme involved.