Profile: julianm-8

Problem:
The customer is trying to update Toolset Types from version 2.2.23 to 3.5.2 after purchasing a license, but they encounter an error message.

Solution:
If the website has very old versions of Toolset plugins, such as Types version 2, automatic updates won't work due to the significant version difference. A manual update is required:

Download the plugin from the Toolset account downloads page.
Upload the newer version of Types to the site via the WordPress admin area:
Navigate to WP Admin -> Plugins -> Add New Plugin -> Upload Plugin.
Confirm to overwrite the existing plugin version when prompted.
Once updated manually, future updates for Toolset plugins should be manageable from the admin area.

Relevant Documentation:
https://blog.hubspot.com/website/how-to-add-wordpress-plugins