I am using Toolset and WPML to build a bilingual “People” directory, but the French archive page doesn’t appear in the language switcher and shows untranslated content, despite using WPML’s Advanced Translation Editor.
Solution:
Go to WPML > Support > ATE Error Log and check for plugin conflicts; in this case, deactivating The Events Calendar plugin resolved the translation sync issue and allowed the French archive and form elements to display correctly.
The customer reported that images in a Toolset template were rendering with a distorted 2:1 aspect ratio in Chrome. Investigation revealed that this issue was caused by Chrome's user agent stylesheet adding a contain-intrinsic-size attribute after the WordPress update to version 6.7. The problem did not occur in other browsers or on a different template.
Solution:
The developers released a hotfix for the affected plugins:
Toolset Blocks 1.6.18
Toolset Access 2.9.2
Customers were advised to update these plugins to their latest versions after creating a full backup.
I am building a directory site using Toolset and the Kadence theme, with a custom post type called 'People' and a Toolset content template to display custom fields. However, the Kadence theme layout overrides my Toolset template, preventing my custom fields and layout from appearing.
Solution:
After troubleshooting, it was found that the "Event Tickets" plugin was causing the issue. Disabling this plugin allowed the Toolset content template to render correctly. Upon re-enabling the Event Tickets plugin, the Toolset template continued to display correctly for the 'People' custom post type. It’s unclear why disabling and re-enabling the plugin resolved the conflict, but this approach has been successful in other cases.
The customer created a multilingual directory using Toolset to organize 'Contacts', 'Locals', and 'Employers' in a one-to-many relationship, with metadata categorizing roles. The English version of the directory page displayed correctly, but the French version showed a 'No items found' message, despite translated records and metadata.
Solution:
The issue was traced to a custom filter applied in the Toolset settings under Code Snippets. This filter used English terms (e.g., 'national-president') in the query, which prevented it from retrieving translated French records (e.g., 'président-e-national-e'). Disabling the snippet temporarily allowed French results to display. The snippet needs updating to include the French position names to ensure multilingual compatibility.
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Support-Richtlinie
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