Profile: melodyO

Problem:

I keep receiving a notice that Toolset cannot connect to its server to check for updates and security releases. I've tried fixing it, but the message persists.

Solution:

Contact your hosting provider and ask them to whitelist the following URLs:

api.toolset.com
cloudfront.net

Toolset uses dynamic IPs, so a static IP cannot be whitelisted. After ensuring the URLs are whitelisted, follow these steps:

- Log into toolset.com.
- Go to "WordPress Dashboard > Plugins > Add New > Commercial (Tab)".
- Click the "Unregister" link (this won't affect any data).
- Click "Register Toolset" again.
- Generate a new site key, paste it into the "Site Key" field, and click "OK."