Updates not showing

This support ticket is created hace 4 años, 1 mes. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

No supporters are available to work today on Toolset forum. Feel free to create tickets and we will handle it as soon as we are online. Thank you for your understanding.

Sun	Mon	Tue	Wed	Thu	Fri	Sat
-	7:00 – 14:00	7:00 – 14:00	7:00 – 14:00	7:00 – 14:00	7:00 – 14:00	-
-	15:00 – 16:00	15:00 – 16:00	15:00 – 16:00	15:00 – 16:00	15:00 – 16:00	-

Supporter timezone: Europe/London (GMT+01:00)

Etiquetado: Types plugin

This topic contains 3 respuestas, has 2 mensajes.

Last updated by idigon hace 4 años, 1 mes.

Assisted by: Nigel.

Autor

Mensajes

febrero 28, 2020 at 10:05 am #1531751

idigon

I am trying to:
Update to the latest version

I expected to see:
New update available in WordPress

Instead, I got:
No update is showing

This has already happened in the past (see: https://toolset.com/forums/topic/update-not-showing/)
I have Toolset Access v. 2.8.3
In the Toolset webpage (Downloads section) I see version 2.8.4
But when I access my WordPress site, no update is showing for Toolset Access.
I have tried:
1) going to Dashboard -> Updates and clicking on "Check Again".
2) Going to Plugins -> Add new -> Commercial -> Toolset -> Check for updates
But none of these is working.

Btw, my account type is "WPML - complementary" (last time the issue was related to this)

Thanks,

febrero 28, 2020 at 10:21 am #1531759

Nigel

Supporter

Languages: Inglés (English ) Español (Español )

Timezone: Europe/London (GMT+01:00)

Hi there

I dealt with this before.

Let me re-open the same internal ticket to get clarification about why this might be happening again.

I'll report back when I get a reply.

febrero 28, 2020 at 10:53 am #1531825

Nigel

Supporter

Languages: Inglés (English ) Español (Español )

Timezone: Europe/London (GMT+01:00)

Can you try checking for updates again?

The systems team made a temporary update just now, and are looking into a permanent solution.

febrero 28, 2020 at 3:02 pm #1532371

idigon

Thanks Nigel! It worked!

My issue is resolved now. Thank you!

This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.