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This topic contains 15 respuestas, has 4 mensajes.
Last updated by Waqar hace 1 año, 3 meses.
Assisted by: Waqar.
Hi there
I have an issue on my editing forms for some time now and can't get to the bottom of it... The post_content field or any WYSIWYG field LINK function doesn't work. When the user clicks on it the screen jumps to the top of the footer and nothing happens...
I have disabled all plugins, my child theme and the theme but no answers there...
Wordpress, themes and plugins are all current.
I can't think of what else I can check.
Hoping someone might have some ideas!?
Regards
Rita
Hi Nigel
Thank you for the sandbox test... On all of my other websites it works perfectly... Its only this site that has this strange behaviour... So far, to test, I have:
- disabled all plugins
- disabled my child theme
- disabled the theme
- swapped to native wordpress theme
- re-rendered the form in the cred editor
- re-rendered the post_content field in the cred editor
- deleted Toolset Cred Forms and installed again
But there is no change to this editing button in forms no matter what I do....
On the other site, and your sandbox test site the link button is solid. On this site it looks different...
Attached are two screenshots - one from a healthy site and one for this site with the issue. They are different. And buttons are missing....
Which reminds me of a time, years and years ago, when I had another plugin that was supposed to manage the display of these buttons. I gave up on the plugin and removed it eventually as it started causing all kinds of conflictions and issues. But I wonder if there is left over 'scrap code'. I noticed that in Toolset / Settings / Front-end Content / Select Custom Fields there are fields in there that I am fairly certain don't belong to any plugin on the site. But they don't come up when I search for them in the database (MySQL).
What do you think? What could I check next? Something is definitely amiss... I just don't know what to do next...
I can install the duplicator package in my localhost, and I have tried the URL and editing post form as you mentioned above, I can setup the link correctly, see my screenshot link-option.jpg
So there should be other compatibility/server issue in your website, please backup your website first, and provide your website credentials + FTP access in below private message box, I need your permission to deactivate plugins/theme in your website. thanks
Hi Waqar
Thanks for your time. I have updated the two plugins and reinstalled the wordpress version just now. I wasn't sure if I should do this while Luo was working on the site.
Re the links to the form: Apologies! I see now that I had the form hidden from all users except the 'super' admin. I have now changed this to display the form if ANY admin is viewing. To view and experience the issue take the following steps:
1. Login with your Toolset Support admin credentials (link is in the main menu).
2. Navigate to the 'story' post we are using as an example: /story/international-day-of-tango-84122/
3. Select 'Edit' from the editor menu (below the main menu) or just go to the editing template for this post type: /story/international-day-of-tango-84122/?content-template-id=186145
4. On the form scroll down to the 'Story' section where you will see the 'post_content' wysiwyg field. If you try to use the link button here you will see that the screen jumps to the top of the footer and nothing else happens. Note also that there is a button missing next to the link button. See screenshot.
5. On the same form scroll further down to the 'Credits' section where you will see a toolset wysiwyg custom field. The link button in that field behaves the same as the wordpress content field. See screenshot.
Interesting to note is that if you navigate to the post in the wordpress dashboard and use the wysiwyg link button on that editing form it works fine - /wp-admin/post.php?post=84122&action=edit
Also note that this issue exists on EVERY wysiwyg field in every toolset form. Not just on this example post.
I gave Luo FTP access to the httpdocs folder on the server. Do you have this?
Server side... What do you think it could be? Is there anything I can check for you on the server that is outside of the httpdocs folder?
Let me know if there is ANYTHING else I can do to help you.
Rita
Hi Waqar
Thank you for investigating and for the advice. I have been working with the server team and we have:
1. Reset the htaccess file
2. Checked all permissions so they are all rwx r-x r-x (Owner:read,write,execute Group: read, execute - Others: read, execute) and they are in fact all the same as all the other websites on the server.
We have also tried various 'debug' actions but none reveal anything...
In the server log each time that editor button in the form is clicked two errors are reported - see screenshot attached. Onesignal refers to a plugin I once tried and deleted YEARS ago...
Honestly... I don't know what to do next... Can you think of anything else I could do? Do you think I will need to rebuild...
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