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[Resuelto] Impossible to connect Toolset plugin to toolset

This support ticket is created 2 years, 12 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

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Este tema contiene 3 respuestas, tiene 2 mensajes.

Última actualización por FRANCESCOD7762 2 years, 12 months ago.

Asistido por: Luo Yang.

Autor
Mensajes
#2613825
Error Details.JPG
Toolset Error Message.JPG

Tell us what you are trying to do?
Get red of the message "Impossible to connect Toolset plugin to toolset.com" on the Commercial Plugins Page :
- I tried to regenerate the licence key for the site, un-register and then register with the new key
- then uninstall OTGS-Installer, and re-install it
Nothing changed. I still get the error message framed in red...

Is there any documentation that you are following?
Not really found anything specific

Is there a similar example that we can see?
See attached screen captures

What is the link to your site?
enlace oculto

#2614149

Hello,

According to the screenshot you provided above, there is an error message: Site key not matching.

You will need to generate the Toolset site key with full website URL: enlace oculto

And please check if there any PHP error logs in your website:
https://toolset.com/documentation/programmer-reference/debugging-sites-built-with-toolset/#php-debugging

#2614351

Hi Luo,
Thank you for your prompte response :
- I did generate the Toolset site key with the full URL : I had done it before, but without the last / and it did not work
- but this time it worked fine
Thank you for your efficient help.
Best regards,
Francesco De Grandi

#2614353

My issue is resolved now. Thank you!