Toolset plugin cannot connect to toolset

This support ticket is created 4 years, 4 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

Sun	Mon	Tue	Wed	Thu	Fri	Sat
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Zona horaria del colaborador: America/Jamaica (GMT-05:00)

Este tema contiene 3 respuestas, tiene 3 mensajes.

Última actualización por Shane 4 years, 4 months ago.

Asistido por: Shane.

Autor

Mensajes

Enero 21, 2022 at 12:02 am #2271687

johnC-6

Tell us what you are trying to do?
I'm trying to get my site regsitered. I am hosted with Pantheon and they are a real pain. There are three environments - dev, test, and live. I added this code to the wp-config file but the error message persists:
define( 'OTGS_INSTALLER_SITE_KEY_TOOLSET', 'jli3GFrB0Z' );
The site is enlace oculto

Enero 21, 2022 at 9:11 am #2272035

Nigel

Colaborador

Idiomas: Inglés (English ) Español (Español )

Zona horaria: Europe/London (GMT+01:00)

Could you check the custom installer debug info, please?

Go to Toolset > Settings and click the Toolset Debug Information and Troubleshooting link at the bottom.

On the resulting page click the Installer Support link.

(Or you can access the page directly at wp-admin/admin.php?page=otgs-installer-support.)

Does it report any specific problems? (There is a log.)

Enero 21, 2022 at 2:22 pm #2272323

johnC-6

It says: toolset: Site key does not match for enlace oculto subscription-fetching 2022-21-01 09:01:03.
I know the site key is correct so I can't see what the problem is.

Enero 21, 2022 at 6:17 pm #2272475

Shane

Colaborador

Idiomas: Inglés (English )

Zona horaria: America/Jamaica (GMT-05:00)

Hi John,

Thank you for the information and checks done.

Can you try the following. Go to your wordpress backend and click on Dashboard -> Updates and click "check again"

If you're still getting the notice after this please let me know and provide access as well.

Thanks,
Shane

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