[Cerrado] Toolset not installed "Toolset plugin cannot connect to toolset .com"

[Autor]

Mensajes

[isabelleG]

**This issue happened 2 months and 3 weeks ago and was resolved by Toolset team. See previous ticket.***

I am trying to: Toolset is not used on my site anymore so I uninstalled the plugin and unregistered it from my account. However, I see the error message "Toolset plugin cannot connect to toolset.com"

I expected to see: nothing

Instead, I got: "Toolset plugin cannot connect to toolset.com"

[Shane]

Hi Isabelle,

Thank you for getting in touch.

Not sure what exactly is causing this issue, however could you go to Dashboard -> Updates and click on check again to see if the message still remains after doing this.

Thanks,
Shane

[isabelleG]

Hi Shane,

Same as last time, this solution doesn't work.

Thank you

[Shane]

Hi Isabelle,

Would you mind allowing me to have admin access to the site so that I can have a look at this one for you ?

I've enabled the private fields for your next response.

Thanks,
Shane