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[Resuelto] The filtering is not working properly (as far as I can see)

This support ticket is created 4 years, 3 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

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Zona horaria del colaborador: Asia/Kolkata (GMT+05:30)

Este tema contiene 2 respuestas, tiene 3 mensajes.

Última actualización por Minesh 4 years, 3 months ago.

Asistido por: Minesh.

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#2294829

We have a therapist named Catherine Kim who was added recently:
enlace oculto

Notice that her information includes "Available" in "Online" but when we filter for "Online" she's included, but as soon as we added "Availability" she is excluded for some reason.
enlace oculto

Am I misunderstanding something there or is that a glitch?

#2295209

Nigel
Colaborador

Idiomas: Inglés (English ) Español (Español )

Zona horaria: Europe/London (GMT+01:00)

Hi there

I went to take a quick look at your site to verify that the saved field and the field being filtered are the same field, but the credentials you provided take me to an authentification page which requires installing a mobile app and using a QR code to create a new account, and it is not possible to navigate away from the page.

Could you please provide a working admin account we can use?

I've set another private reply.

#2301683

Minesh
Colaborador

Idiomas: Inglés (English )

Zona horaria: Asia/Kolkata (GMT+05:30)

Hello. Thank you for contacting the Toolset support.

I checked on your install and I can see that you are having multiple availability custom fields like "Sinsa Availability", "Pyeongtaek Availability", "Online Availability".

By default view filters the results based on the available options and I can see you have added the filter for "Sinsa Availability" and when I check the post "Catherine Kim":
=> enlace oculto

The "Sinsa Availability" field is set to "Fully Booked" rather then "Available".

If you change the field value to "Available" and save the above post and then you go to your view and filter with "Online" and "Avaialble" it will show you "Catherine Kim" within the search result.