Saltar navegación

[Resuelto] The content template is not connected.

This support ticket is created 2 years, 5 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

Sun Mon Tue Wed Thu Fri Sat
- 7:00 – 14:00 7:00 – 14:00 7:00 – 14:00 7:00 – 14:00 7:00 – 14:00 -
- 15:00 – 16:00 15:00 – 16:00 15:00 – 16:00 15:00 – 16:00 15:00 – 16:00 -

Zona horaria del colaborador: Europe/London (GMT+01:00)

Este tema contiene 3 respuestas, tiene 2 mensajes.

Última actualización por Nigel 2 years, 5 months ago.

Asistido por: Nigel.

Autor
Mensajes
#2674071
2023-12-17.png

I created a product archive and a template for product linked to it.
But it doesn't connect.

I am uploading the image file for reference.

#2674337

Nigel
Colaborador

Idiomas: Inglés (English ) Español (Español )

Zona horaria: Europe/London (GMT+01:00)

Hi there

I'm not sure I understand the problem. You created a Toolset template for single products, but product posts are not using the template?

The credentials you shared to access your site are not for an administrator, so I cannot visit the back end to check the problem.

Can you update the role of the user so that they are an admin?

#2674351

id : test-admin
pass : thedang-test-id

I made a mistake.
The test ID was created somewhere else.

Use this ID

#2674455

Nigel
Colaborador

Idiomas: Inglés (English ) Español (Español )

Zona horaria: Europe/London (GMT+01:00)

OK, thanks for that.

I spent some time looking into the details of your site.

It seems that there was an older template for products that was deleted in such a way that it left over some settings that interfered with the current template.

I ran a little code snippet to fix the issue, and I think it should be working correctly now.

#2674581

thank you