Split: Communication error breaking the website - Toolset plugin cannot connect to toolset.com

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

Este tema deriva de https://toolset.com/es/forums/topic/communication-error-breaking-the-website/

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Zona horaria del colaborador: Asia/Kolkata (GMT+05:30)

Este tema contiene 1 respuesta, tiene 0 mensajes.

Última actualización por gregB-9 3 days, 5 hours ago.

Asistido por: Minesh.

Autor

Mensajes

July 21, 2026 at 5:30 am #2869551

gregB-9

Hi Minesh.

Thanks for the help. I think it helped solve the issue for the website breaking. I have noticed that when you go to the plugin page or toolset dashboard, it gives me the following error "Toolset plugin cannot connect to toolset.com".

Is there any way to fix this issue?

Thank you

July 21, 2026 at 8:05 am #2869567

Minesh

Colaborador

Idiomas: Inglés (English )

Zona horaria: Asia/Kolkata (GMT+05:30)

Hello. Thank you for contacting the Toolset support.

Well - what if you try to create a new site key.

- Navigate to Your account and click on "My Sites" on left panel: https://toolset.com/account/sites
- Delete the existing site key
- Navigate to Plugins and Add New and click on the commercial tab
- Try to register new site key by following the steps given with the following link:
https://toolset.com/faq/how-to-install-and-register-toolset/#automatic-installation-once-you-have-otgs-installer-plugin-installed

Do you see it working after you register new site key?

July 21, 2026 at 11:53 am #2869595

gregB-9

Thank you so much for the help. I added the new site key and it is working.