[Resuelto] My custom login page has stopped working correctly
This support ticket is created hace 2 meses, 1 semana. There's a good chance that you are reading advice that it now obsolete.
This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.
Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.
No supporters are available to work today on Toolset forum. Feel free to create tickets and we will handle it as soon as we are online. Thank you for your understanding.
I have a custom login form which has worked correctly for years.
It is available as a menu item on the site's home page. hidden link
If the correct user name and password are entered then the user is logged in and is returned to the site's home page.
Recently an automatic 'bot check' function has appeared which does not require any user interaction. However instead of redirecting the user to the site's home page, it takes you to the standard WordPress Login Page and you have to start the login process all over again.
The custom template code is as follows:
<br>
<br>
<div class="logborder">
<h4>
Log In to About Dereham
</h4>
[wpv-login-form redirect_url="hidden link"]
<br>
<br>
</div>
<br>
<br>
Thank you for contacting us and I'd be happy to assist.
I saw the 'checking for bot' message only the first time when I tried to submit the login form. But couldn't see it again, despite multiple attempts and changing browsers.
If you're sure that security plugins on your website are not adding this feature, then you can consult your hosting support or CDN provider (if you're using one), to confirm if they have added any extra security layer.
I can confirm that Toolset has not added any bot checking feature, in any of its plugins.
If it is not coming from the hosting server or a CDN provider, then it has to be from some other plugin active on the website.
( please do look out for any drop-in or must-use plugin - hidden link )
About cookies, yes I did check the list, but couldn't find anything conclusive, unfortunately.
The guys at Wordfence were able to identify the cause from the exact wording of the 'bot' pop up message. It is a new 'feature' of the Litespeed server software. The hosting provider initially claimed it was not a server related issue but now they have had a change of heart! They have put in a bypass patch for my site so the bot pop up won't happen. They apologised for giving us wrong information initially.
Thanks for your help.
Regards
Robert
Robert Campbell confirmed that the issue was resolved on 2024-02-26 08:27:40.
This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.